About the job
As a Customer Success Manager for Small Business at Deputy, you will play a crucial role in ensuring the success of our SMB customers. Your mission is to empower them to achieve their business goals using our innovative platform. Collaborating closely with cross-functional teams, you will be the voice of the customer, driving product adoption and fostering a thriving workplace environment.
You'll be responsible for
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Building product adoption
Creating proactive touchpoints with customers to drive engagement through webinars, email campaigns, and creative content.🔍
Leveraging data
Identifying trends and opportunities to engage with customers one-on-one to enhance retention and success.📣
Advocating for customers
Representing customer feedback internally to improve satisfaction and success on the platform.What we're looking for
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2+ years in customer success or relationship management
Experience in B2B environments, ideally in SaaS or related industries.View
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Bachelor’s degree preferred
Educational background that supports strategic thinking and problem-solving.View
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Experience managing large customer portfolios
Proven ability to drive success and engagement at scale.View
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