About the job
This job is about joining the Customer Success team at Uber Direct, where you will play a pivotal role in driving commercial outcomes for strategic retail accounts. Your impact will be felt as you help merchants grow and succeed, while also ensuring operational excellence. The team thrives on collaboration and innovation, working together to deliver world-class solutions.
You'll be responsible for
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Accelerating merchant growth
Driving a measurable increase in GMF and Trip volume across your portfolio by proactively identifying and securing Uber Direct adoption opportunities.📈
Maximizing account lifetime value
Transitioning accounts from basic users to strategic partners, ensuring high retention rates and expanding the commercial footprint of each merchant relationship.🛡️
Commercial safeguarding
Protecting and improving merchant profitability by identifying operational inefficiencies and implementing data-driven solutions that reduce friction and cost-to-serve.Key criteria
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4+ years in account management or customer success
Experience managing strategic enterprise accounts to drive growth.View
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Proven track record of exceeding targets
Demonstrated success in revenue growth and retention.View
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Strong problem-solving skills
Ability to tackle complex challenges with innovative solutions.View
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