About the job
The job is about joining the Customer Success team at Uber Direct, where you will play a vital role in driving growth and retention for strategic retail accounts. Your impact will be felt as you work collaboratively to enhance merchant success and deliver world-class solutions. The team thrives on diversity, open communication, and a shared commitment to excellence.
You'll be responsible for
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Accelerating merchant growth
Driving a measurable increase in GMF and Trip volume across your portfolio by proactively identifying and securing Uber Direct adoption opportunities.🔑
Maximising account lifetime value
Transitioning accounts from basic users to strategic partners, ensuring high retention rates and expanding the commercial footprint of each merchant relationship.🛡️
Commercial safeguarding
Protecting and improving merchant profitability by identifying operational inefficiencies and implementing data-driven solutions that reduce friction and cost-to-serve.Key criteria
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4+ years in account management or customer success
Experience managing strategic enterprise accounts for growth and retention.View
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Proven track record of exceeding targets
Demonstrated success in driving revenue growth and operational efficiency.View
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Strong problem-solving skills
Ability to tackle complex challenges with innovative solutions.View
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