Customer Success Specialist - Rita
About the job
The Customer Success Professional job at Cotality is all about building strong relationships with real estate clients and helping them unlock the full potential of the Rita platform. This role is crucial for ensuring clients see real results and thrive in their workflows. The team values collaboration, innovation, and a commitment to client success, making it a vibrant place to grow and make an impact.
You'll be responsible for
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Supporting customers
Supporting real estate customers to get the most value out of the Rita platform.🤝
Building relationships
Building relationships with key users and business owners to ensure long-term success and retention.📈
Advising on best practices
Advising on best practice use of CRM data and workflows to improve productivity.Key criteria
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2+ years in customer success or account management
Experience supporting clients in SaaS or tech-enabled services.View
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Real estate industry knowledge
Understanding of CRM systems in daily operations.View
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Data analysis skills
Ability to draw insights from customer data for impactful conversations.View
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