JuniorMid levelFull-timeHybridSydney NSW, AustraliaVisa sponsorship availableCustomer successAccount managementPosted 2 weeks ago
We all work together in the office four days a week, with Thursday as our regular WFH day.
About the job
The Customer Success Specialist role at WHEREFIT is all about empowering corporate clients to maximise their wellbeing benefits. This position plays a crucial role in ensuring clients receive ongoing value from their partnership, enhancing engagement and communication. The team thrives on collaboration, visibility, and proactive support, making it an exciting opportunity for someone eager to make a meaningful impact in a growing SaaS business.
You'll be responsible for
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Engaging with clients
Building strong relationships and driving regular communication with corporate accounts to ensure their needs are met.🚀
Managing account momentum
Proactively following up on campaigns and resources to maintain engagement and address any issues early.📈
Communicating value
Helping clients understand platform updates and ensuring they are aware of engagement opportunities.Key criteria
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1-3 years client-facing experience
Demonstrated experience in roles like Customer Success or Account Management.View
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Strong relationship-building skills
Ability to engage effectively with diverse stakeholders.View
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Proficiency in CRM tools
Experience using HubSpot or similar platforms for account management.View
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