St Trinity Property Group
JuniorFull-timeHybridSydney NSW, AustraliaInformation technologySalesCustomer successPosted 3 weeks ago
About the job
This job is about connecting with customers and guiding them through their Home Care Package journey. By joining the Mable team, you will play a vital role in transforming how people manage their care needs, making a meaningful impact in the lives of many. The team thrives in a dynamic and supportive environment, where collaboration and innovation are at the heart of everything they do.
You'll be responsible for
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Building rapport with customers
Be the first point of contact for new customers, educating and guiding them to the best solutions for their care needs.📈
Driving service adoption
Respond to high volumes of calls, qualifying leads, identifying upsell opportunities, and driving adoption of our services.🏆
Achieving targets and KPIs
Achieve individual targets and KPIs, ensuring a great experience during customer onboarding and adoption.What we're looking for
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Customer service experience
Demonstrated experience in customer service or retention roles.View fit
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Goal-oriented mindset
Proven ability to achieve targets and KPIs effectively.View fit
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Strong communication skills
Confident and empathetic phone communication with customers.View fit
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