About the job
The SMB Customer Success Manager position at Sitemate is an exciting opportunity for individuals early in their tech careers who are passionate about helping customers succeed. This role plays a crucial part in driving customer activation, retention, and growth within the built world industries. The team values transparency, collaboration, and innovation, creating an environment where everyone can thrive and contribute to meaningful outcomes.
You'll be responsible for
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Owning a portfolio of SMB customers
Acting as the main point of contact post-sale, building strong relationships and trust with customers.🚀
Running onboarding and activation
Setting success plans, configuring accounts, training users, and guiding customers to their first wins quickly.🔍
Monitoring account health
Tracking usage signals, sentiment, and risks, then taking action early to prevent churn.Key criteria
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Customer-facing experience
Demonstrated experience in roles like account management or support.View
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Clear communication skills
Proven ability to communicate effectively in writing and verbally.View
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Strong prioritisation and time management
Experience managing multiple tasks and deadlines efficiently.View
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