Customer Support Officer
About the job
This job is about shaping thriving communities and enhancing public spaces through effective planning coordination. By joining the Development Coordination Authority, you will play a vital role in streamlining processes and ensuring better-informed planning outcomes across New South Wales. The team values collaboration and is dedicated to improving service delivery while supporting sustainable communities.
You'll be responsible for
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Being the first point of contact for the Development Coordination Authority
Helping customers quickly understand their options and directing them to the right support.📬
Responding to high volumes of enquiries
Providing clear advice on service pathways and triaging complex matters to avoid delays.🔍
Identifying recurring issues
Contributing to service improvement by supporting better guidance and customer experiences.Key criteria
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NSW planning knowledge
Understanding of NSW planning legislation and assessment processes.View
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Customer service experience
Demonstrated experience in managing customer enquiries effectively.View
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Competing priorities management
Proven ability to balance high-volume workloads and priorities.View
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