Mindrift4 followers38 jobs

Customer Support Specialist - Freelance AI Trainer

JuniorMid levelPart-timeRemoteQueensland, AustraliaPosted 4 days agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

This job offers an exciting opportunity to engage in project-based work focused on enhancing AI systems for leading tech companies. Contributors will play a vital role in designing and evaluating scenarios that improve customer interactions and service quality. The team values collaboration and flexibility, making it a great fit for professionals seeking part-time, non-permanent projects.

Meet the team

About the company

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You'll be responsible for

🛠️

Designing scenarios

Creating and evaluating scenarios for fee inquiries and statement clarifications to ensure accuracy and clarity.
🔧

Building test scenarios

Developing scenarios for autopay setups and fraud claims to identify potential issues and improve processes.
📊

Grading responses

Assessing responses for factual accuracy and conversational tone, ensuring empathy and clarity in communication.

Key criteria

📊

Degree in relevant field

Bachelor's degree in Finance, Business, or related field.

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💼

2+ years customer service experience

Proven experience in customer service or financial services.

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🧠

Routing judgment skills

Demonstrated ability to interpret fee schedules and policies.

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A meaningful career starts with a match

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5 criteria for this job
Degree in relevant field
Bachelor's degree in Finance, Business, or related field.

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2+ years customer service experience
Proven experience in customer service or financial services.

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Routing judgment skills
Demonstrated ability to interpret fee schedules and policies.

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Strong written English skills
C1+ proficiency in written English for clear communication.

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QA analyst or training background
Experience in quality assurance or call-center training is a plus.

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