Mindrift4 followers38 jobs

Customer Support Specialist - Freelance AI Trainer

JuniorMid levelPart-timeRemoteVictoria, AustraliaPosted 4 days agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

This job offers a unique opportunity to engage in project-based AI tasks with Mindrift, connecting specialists with leading tech companies. Contributors will play a vital role in testing and improving AI systems, making a real impact in the tech landscape. The team values collaboration and flexibility, allowing professionals to work part-time on exciting projects.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📝

Designing scenarios

Creating fee inquiry and statement clarification scenarios to verify fee amounts and distinguish between real fraud claims and descriptor-mapping questions.
💳

Creating payment scenarios

Developing autopay and payment setup scenarios with deliberate traps to test various payment processes.
📊

Grading responses

Evaluating responses based on factual accuracy and conversational tone, ensuring empathy and clarity in communication.

Key criteria

🎓

Relevant degree

Degree in Finance, Business Administration, or related field.

View

🕒

Customer service experience

2+ years in customer service, banking, or financial services.

View

📝

Strong written English

C1+ proficiency in written English for clear communication.

View

View more

A meaningful career starts with a match

Apply on Mindrift
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Relevant degree
Degree in Finance, Business Administration, or related field.

View

Customer service experience
2+ years in customer service, banking, or financial services.

View

Strong written English
C1+ proficiency in written English for clear communication.

View

Routing judgment skills
Proven ability to interpret fee schedules and policies accurately.

View

QA or training background
Experience as a QA analyst or call-center trainer is a plus.

View

Similar jobs

View all
HUB24
HUB24
Customer Support SpecialistMelbourne, VIC · Full-time
The Customer Support Specialist at HUB24 plays a vital role in delivering a high-quality support experience to partners and their clients. This position is all about driving customer satisfaction and supporting product adoption while continuously improving customer outcomes. The team thrives on innovation and collaboration, empowering each member to make a real impact.
Mindrift
Mindrift
Customer Support Specialist - Freelance AI TrainerQLD · Part-time
This job offers an exciting opportunity to engage in project-based work focused on enhancing AI systems for leading tech companies. Contributors will play a vital role in designing and evaluating scenarios that improve customer interactions and service quality. The team values collaboration and flexibility, making it a great fit for professionals seeking part-time, non-permanent projects.
Mindrift
Mindrift
Customer Support Specialist - Freelance AI TrainerAustralia · Part-time
This job offers a unique opportunity to engage in project-based work focused on testing and improving AI systems for leading tech companies. Contributors will design scenarios, evaluate responses, and ensure that customer service standards are met. The team values collaboration and flexibility, making it a great fit for those with a background in customer service or financial services.
Mindrift
Mindrift
Customer Support Specialist - Freelance AI TrainerNSW · Part-time
This job opportunity with Mindrift involves connecting specialists with exciting project-based AI opportunities for leading tech companies. Contributors will engage in unique tasks that focus on testing and improving AI systems, making a significant impact in the tech landscape. The team values flexibility and collaboration, welcoming professionals from diverse backgrounds who are eager to contribute their expertise.