Mindrift4 followers38 jobs

Customer Support Specialist - Freelance AI Trainer

JuniorMid levelPart-timeRemoteAustraliaPosted 4 days agoVerified 8 hours ago
Pending fitX of Y criteria met

About the job

This job offers a unique opportunity to engage in project-based work focused on testing and improving AI systems for leading tech companies. Contributors will design scenarios, evaluate responses, and ensure that customer service standards are met. The team values collaboration and flexibility, making it a great fit for those with a background in customer service or financial services.

Meet the team

About the company

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You'll be responsible for

🛠️

Designing scenarios

Creating and evaluating fee inquiry and statement clarification scenarios to ensure accuracy and clarity.
💳

Building payment scenarios

Creating autopay and payment setup scenarios with specific traps to test system responses.
✅

Grading responses

Assessing responses for factual accuracy and conversational tone, ensuring empathy and clarity in communication.

Key criteria

🎓

Degree in relevant field

Possession of a degree in Finance, Business Administration, or related field.

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💼

2+ years customer service experience

Demonstrated experience in customer service, banking, or financial services.

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📝

Strong written English skills

Proven proficiency in written English at C1 level or higher.

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4 criteria for this job
Degree in relevant field
Possession of a degree in Finance, Business Administration, or related field.

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2+ years customer service experience
Demonstrated experience in customer service, banking, or financial services.

View

Strong written English skills
Proven proficiency in written English at C1 level or higher.

View

Routing judgment expertise
Experience identifying service scope and interpreting fee schedules.

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