Mindrift4 followers38 jobs

Customer Support Specialist - Freelance AI Trainer

JuniorMid levelPart-timeRemoteNew South Wales, AustraliaPosted 4 days agoVerified 8 hours ago
Pending fitX of Y criteria met

About the job

This job opportunity with Mindrift involves connecting specialists with exciting project-based AI opportunities for leading tech companies. Contributors will engage in unique tasks that focus on testing and improving AI systems, making a significant impact in the tech landscape. The team values flexibility and collaboration, welcoming professionals from diverse backgrounds who are eager to contribute their expertise.

Meet the team

About the company

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You'll be responsible for

📝

Designing scenarios

Creating and evaluating fee inquiry and statement clarification scenarios to ensure accuracy and clarity.
🔧

Building scenarios

Developing autopay and payment setup scenarios that include deliberate traps for testing purposes.
✅

Grading responses

Assessing responses for factual accuracy and conversational tone, ensuring empathy and clarity in communication.

Key criteria

📊

Degree in relevant field

Possession of a degree in Finance, Business, or related field.

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💼

2+ years customer service experience

Demonstrated experience in customer service or financial services.

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📝

Strong written English skills

C1+ level proficiency in written English for effective communication.

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A meaningful career starts with a match

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5 criteria for this job
Degree in relevant field
Possession of a degree in Finance, Business, or related field.

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2+ years customer service experience
Demonstrated experience in customer service or financial services.

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Strong written English skills
C1+ level proficiency in written English for effective communication.

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Routing judgment expertise
Proven ability to interpret fee schedules and policies accurately.

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Experience in QA or training
Background in QA analysis or training within customer service environments.

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