About the job
As a Customer Support Specialist at Mable, you will play a crucial role in empowering users and enhancing their experience on our healthtech platform. Your contributions will help drive customer engagement and build trust, ultimately turning users into loyal advocates. Join a dynamic team that values collaboration and is dedicated to making a meaningful impact in the care and support sector.
You'll be responsible for
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Assisting the Mable community
Supporting users in a high-volume inbound call centre environment and additional channels as needed.🗣️
Providing information and guidance
Offering advice and support to help users achieve their goals through the platform.🛡️
Advocating for customers
Ensuring customer needs are met and inquiries are resolved effectively.Key criteria
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2-3 years in customer support
Experience in high-volume customer service environments is essential.View
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Strong communication skills
Ability to engage effectively with diverse users and stakeholders.View
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Salesforce or CRM experience
Proficiency in Salesforce or similar systems is preferred.View
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