Mable23 followers15 jobs

Customer Support Specialist

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPeople and cultureCustomer servicePosted 3 months ago
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About the job

As a Customer Support Specialist at Mable, you will play a crucial role in empowering users and enhancing their experience on our healthtech platform. Your contributions will help drive customer engagement and build trust, ultimately turning users into loyal advocates. Join a dynamic team that values collaboration and is dedicated to making a meaningful impact in the care and support sector.

You'll be responsible for

📞

Assisting the Mable community

Supporting users in a high-volume inbound call centre environment and additional channels as needed.
🗣️

Providing information and guidance

Offering advice and support to help users achieve their goals through the platform.
🛡️

Advocating for customers

Ensuring customer needs are met and inquiries are resolved effectively.

Key criteria

📞

2-3 years in customer support

Experience in high-volume customer service environments is essential.

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💬

Strong communication skills

Ability to engage effectively with diverse users and stakeholders.

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🛠️

Salesforce or CRM experience

Proficiency in Salesforce or similar systems is preferred.

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Meet the team

About the company

View your fit

5 criteria for this job
2-3 years in customer support
Experience in high-volume customer service environments is essential.

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Strong communication skills
Ability to engage effectively with diverse users and stakeholders.

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Salesforce or CRM experience
Proficiency in Salesforce or similar systems is preferred.

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Empathy and compassion
Demonstrated ability to support vulnerable populations with care.

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Understanding of NDIS policies
Familiarity with NDIS procedures and funding models is desirable.

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