About the job
The Customer Support Specialist job at Plenti is all about delivering exceptional customer experiences. By acting as the first point of contact, you will support customers through various channels, ensuring that every interaction is positive and resolved efficiently. The team thrives on collaboration, sharing knowledge, and making a real impact every day, all while building Australiaās best lender together.
You'll be responsible for
š
Acting as the first point of contact for customer enquiries
Delivering prompt, accurate, and professional support via phone, chat, and email.š¤
Demonstrating empathy and a customer-first approach
Addressing questions or resolving issues with patience and understanding.š ļø
Troubleshooting customer concerns effectively
Escalating more complex matters when required to ensure customer satisfaction.Key criteria
š
Customer service experience
Proven experience in customer service or contact centers.View
š£ļø
Communication skills
Excellent verbal and written skills for clear information delivery.View
š§©
Problem-solving abilities
Demonstrated skills in resolving customer issues effectively.View
View more
