TPG Telecom8 followers17 jobs

Customer Support Specialist

JuniorMid levelFull-timeHybridHobart TAS 7000, AustraliaPosted 4 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Support Specialist at TPG Telecom, you will play a vital role in enhancing customer experiences by providing exceptional support and resolving inquiries. Your contributions will help shape a connected community where everyone belongs. The team thrives on collaboration and continuous improvement, ensuring that every interaction is meaningful and impactful.

You'll be responsible for

🔄

Providing end to end lifecycle customer support

Delivering comprehensive support throughout the customer journey, ensuring satisfaction and resolution.
📞

Answering incoming calls and queries

Responding to customer inquiries promptly and taking ownership of their concerns to achieve first contact resolution.
🤝

Collaborating with stakeholders

Working with various teams to resolve queries and disputes, keeping customers informed throughout the process.

Key criteria

📞

Customer service experience

Proven experience resolving customer calls within agreed SLAs.

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📊

Telecommunications industry knowledge

Demonstrated understanding of telecommunications services and products.

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⚡

Ability to handle pressure

Experience managing high-pressure situations and adapting to change.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience resolving customer calls within agreed SLAs.

View

Telecommunications industry knowledge
Demonstrated understanding of telecommunications services and products.

View

Ability to handle pressure
Experience managing high-pressure situations and adapting to change.

View

Relationship-building skills
Proven ability to build rapport with customers and colleagues.

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Workload prioritisation
Experience effectively managing multiple tasks and workflows.

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