Bunnings140 followers82 jobs

Customer Support Team Member

JuniorMid levelFull-timeOfficeVictoria, AustraliaAdministrationCustomer servicePosted 3 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

Join Bunnings as a Customer Support Team Member and be part of a dynamic team that makes a real difference for customers every day! In this role, you will support customers through their online journey, helping to resolve enquiries and manage orders. The team thrives on collaboration, continuous improvement, and inspiring each other to succeed.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🛒

Managing online special orders

Managing online special orders from customers via website, in-store referrals, and phone enquiries.
🌟

Providing customer service

Providing a high level of customer service across inbound and outbound channels.
🤝

Building relationships

Building strong relationships with customers, suppliers, and internal stakeholders.

Key criteria

📞

Contact centre experience

Demonstrated experience in a contact centre or customer support environment.

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💻

Proficiency with customer management tools

Experience using multiple systems for call logging and customer management.

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🗣️

Strong communication skills

Proven ability to communicate effectively across phone, email, and digital channels.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Contact centre experience
Demonstrated experience in a contact centre or customer support environment.

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Proficiency with customer management tools
Experience using multiple systems for call logging and customer management.

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Strong communication skills
Proven ability to communicate effectively across phone, email, and digital channels.

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Ability to manage priorities
Experience handling competing priorities and meeting deadlines in fast-paced settings.

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