Water Corporation2 followers26 jobs

Customer Systems Administration Officer

Mid levelFull-timeHybridBalcatta WA 6021, AustraliaCustomer service and supportInformation technologyPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The job is about providing high-quality support for customer-facing applications at Water Corporation. This opportunity allows you to be part of a collaborative team that focuses on solving problems and driving better outcomes for Western Australians. The team values continuous improvement and works closely together to maintain system performance and enhance service delivery.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🛠️

Providing first-level support

Resolving incidents and service requests with a strong focus on customer outcomes.
📊

Logging and managing incidents

Using ServiceNow to ensure timely updates and accurate reporting.
🔍

Investigating and troubleshooting issues

Providing clear advice and solutions to users across customer systems.

Key criteria

🛠️

ITIL v4 certification

Certification demonstrates expertise in IT service management frameworks.

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💻

Experience with customer systems

Proven experience supporting applications like Grange and Temetra.

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🔍

Strong problem-solving skills

Demonstrated ability to troubleshoot and resolve technical issues.

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A meaningful career starts with a match

View your fit

5 criteria for this job
ITIL v4 certification
Certification demonstrates expertise in IT service management frameworks.

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Experience with customer systems
Proven experience supporting applications like Grange and Temetra.

View

Strong problem-solving skills
Demonstrated ability to troubleshoot and resolve technical issues.

View

ServiceNow proficiency
Experience logging and managing incidents using ServiceNow.

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Collaborative team experience
Experience working effectively within a team environment.

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