Bizcover3 followers

Customer Value Consultant

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Value Consultant position at BizCover is all about making a real impact in the InsurTech space by delivering exceptional customer service. This job offers the opportunity to build meaningful relationships with customers, providing personalized advice tailored to their unique business needs. The team thrives on collaboration and innovation, creating a supportive environment where everyone can grow and succeed.

You'll be responsible for

📞

Engaging with customers

Engaging with customers through various channels, such as phone calls, emails, and live chat, to understand their insurance needs and provide tailored solutions.
💬

Building customer relationships

Building strong customer relationships through effective communication and attentive listening.
🔍

Conducting policy reviews

Conducting thorough policy reviews to ensure customers have the right coverage and identifying opportunities for cross-selling or upselling.

Key criteria

📞

Customer engagement experience

Demonstrated experience engaging with customers through various communication channels.

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🤝

Relationship-building skills

Proven ability to build rapport and trust with customers.

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📝

Policy review experience

Experience conducting thorough policy reviews for tailored insurance solutions.

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View more

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5 criteria for this job
Customer engagement experience
Demonstrated experience engaging with customers through various communication channels.

View

Relationship-building skills
Proven ability to build rapport and trust with customers.

View

Policy review experience
Experience conducting thorough policy reviews for tailored insurance solutions.

View

CRM proficiency
Proficiency in using CRM systems and relevant software for customer management.

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Insurance knowledge
Knowledge of insurance products and policies is highly desirable.

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