Meet Jonathan and the team
About the job
The Customer Experience Team Leader job is all about leading a dynamic team while providing hands-on support to customers. This position plays a crucial role in enhancing customer satisfaction and driving team performance. The team thrives in a hybrid working environment, fostering collaboration and growth opportunities across various domains.
You'll be responsible for
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Leading the team
Balancing hands-on support while leading the frontline team to achieve their KPIs.🛠️
Providing customer support
Assisting with customer inquiries, from simple updates to complex troubleshooting.🎉
Building team culture
Creating a fun and collaborative environment while supporting team engagement activities.Key criteria
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Team leadership experience
Proven experience leading customer service teams in fast-paced environments.View
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Technical support background
Demonstrated experience in tech support roles, preferably in SaaS.View
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Customer engagement skills
Experience managing customer inquiries across phone, chat, and email.View
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