About the job
The Digital Customer Success Manager at SAP plays a vital role in engaging with customers to drive value realization and ensure successful business outcomes through their purchased solutions. This job is all about building relationships, orchestrating resources, and executing strategies that lead to customer success across various stages of the customer lifecycle. The team thrives on collaboration, continuous learning, and a commitment to personal development, creating an environment where everyone can truly belong and grow.
You'll be responsible for
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Engaging with customers
Proactively reaching out to customers to ensure they are realizing value from their solutions and services.📋
Managing customer accounts
Orchestrating resources and executing strategies for designated customer accounts to drive success.📝
Documenting processes
Creating templates and organizing content to ensure transparency and effective onboarding of new team members.What we're looking for
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9+ years of industry experience
Proven experience in SAP Cloud Solutions or other cloud products.View
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Account management expertise
Solid track record in developing and executing account management plans.View
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Problem-solving skills
Distinctive analytical skills to anticipate and resolve issues.View
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