DESK Consultant - 6-month contract / secondment
About the job
This job is about providing exceptional IT support to ensure a seamless experience for colleagues at CommBank. By delivering high-quality solutions and driving service improvements, you will play a crucial role in enhancing the technology services that empower staff to work efficiently. The team values collaboration and inclusivity, creating a supportive environment where everyone can thrive.
You'll be responsible for
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Ensuring continuity of technology services
Providing timely, high-quality IT solutions to ensure colleagues can work securely from any device, anytime, anywhere.🔍
Identifying service improvements
Collaborating to identify and drive service improvements on planned and reactive maintenance.🤝
Building strong relationships
Developing strong relationships with colleagues at all levels to enhance service delivery.Key criteria
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Level 1/Level 2 technical support experience
Experience providing support for Windows, MacOS, and VPN solutions.View
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General IT knowledge
Solid understanding of IT concepts with eagerness to learn new technologies.View
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Composure in high-pressure situations
Ability to maintain calm and deliver solutions under stress.View
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