Ooh!14 jobs

Service Desk Engineer

JuniorMid levelFull-timeOfficeNorth Sydney NSW 2060, AustraliaCustomer service and supportInformation technologyPosted 3 days ago
Pending fitX of Y criteria met

About the job

The Service Desk Engineer position at oOh!media is all about being the friendly face of technology, providing essential support to staff and ensuring they can work productively. This job plays a crucial role in shaping users' perceptions of technology, making it approachable and reliable. Join a vibrant team that thrives on creativity, innovation, and collaboration, all while making a significant impact in the Out of Home advertising space.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🛠️

Providing onsite support

Delivering onsite rostered support covering 7:30 am to 6:00 pm.
😊

Maintaining customer satisfaction

Answering Service Desk calls promptly and translating technical issues into user-friendly language.
⚙️

Managing service operations

Resolving incidents via phone or ticketing systems, ensuring adherence to ITIL frameworks.

Key criteria

💻

2-3 years of technical support experience

Proven experience in corporate technology support environments.

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🔧

Proficiency in Active Directory and Microsoft 365

Demonstrated knowledge of key corporate IT tools and platforms.

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🌐

Experience with Windows and macOS environments

Ability to manage and troubleshoot across diverse operating systems.

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A meaningful career starts with a match

View your fit

5 criteria for this job
2-3 years of technical support experience
Proven experience in corporate technology support environments.

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Proficiency in Active Directory and Microsoft 365
Demonstrated knowledge of key corporate IT tools and platforms.

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Experience with Windows and macOS environments
Ability to manage and troubleshoot across diverse operating systems.

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Strong communication skills
Ability to build rapport and manage expectations with internal clients.

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Understanding of ITIL frameworks
Commitment to service management best practices and KPIs.

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