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About the job
The Service Desk Engineer position at oOh!media is all about being the friendly face of technology, providing essential support to staff and ensuring they can work productively. This job plays a crucial role in shaping users' perceptions of technology, making it approachable and reliable. Join a vibrant team that thrives on creativity, innovation, and collaboration, all while making a significant impact in the Out of Home advertising space.
You'll be responsible for
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Providing onsite support
Delivering onsite rostered support covering 7:30 am to 6:00 pm.😊
Maintaining customer satisfaction
Answering Service Desk calls promptly and translating technical issues into user-friendly language.⚙️
Managing service operations
Resolving incidents via phone or ticketing systems, ensuring adherence to ITIL frameworks.Key criteria
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2-3 years of technical support experience
Proven experience in corporate technology support environments.View
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Proficiency in Active Directory and Microsoft 365
Demonstrated knowledge of key corporate IT tools and platforms.View
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Experience with Windows and macOS environments
Ability to manage and troubleshoot across diverse operating systems.View
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