Service Desk Engineer - Inbound Team
About the job
The IT Service Desk Engineer at Centorrino Technologies is a vital part of the inbound phone support team, dedicated to providing responsive and effective technical assistance to end users. This job plays a crucial role in ensuring high-quality support and maintaining strong communication in a fast-paced environment. The team thrives on collaboration, continuous improvement, and a commitment to delivering exceptional service.
You'll be responsible for
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Providing inbound support
Delivering inbound phone-based support as part of a high-volume Service Desk team, ensuring a consistent, customer-focused experience.🔍
Diagnosing and resolving issues
Diagnosing and resolving issues across hardware, software, network, VPN, and security environments to maintain service standards.💬
Communicating with users
Communicating clearly with users, providing regular updates and setting expectations throughout the support process.Key criteria
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Inbound phone support experience
Experience in a high-volume Service Desk or technical support environment.View
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Technical knowledge of Windows and macOS
Strong knowledge of Windows 10/11, macOS, and Microsoft 365 applications.View
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Active Directory management experience
Experience with user and group management in Active Directory.View
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