Service Desk Engineer - Inbound Team
About the job
The IT Service Desk Engineer at Centorrino Technologies is a vital part of the inbound phone support team, providing responsive and effective technical assistance to end users. This job is all about delivering high-quality support while maintaining strong communication and service standards in a fast-paced environment. Join a community that values innovation and inclusivity, where every voice is heard and celebrated.
You'll be responsible for
📞
Providing inbound support
Delivering inbound phone-based support as part of a high-volume Service Desk team, ensuring a consistent, customer-focused experience.🖥️
Diagnosing technical issues
Diagnosing and resolving issues across hardware, software, network, VPN, and security environments to maintain service standards.📝
Logging incidents
Logging, tracking, and updating all incidents and requests in ITSM systems with accurate documentation to ensure effective problem management.Key criteria
🖥️
Experience in inbound phone support
Demonstrated experience in a high-volume Service Desk environment.View
🔧
Technical support knowledge
Strong knowledge of Windows, macOS, and Microsoft 365 applications.View
🔐
Active Directory management skills
Experience with user and group management in Active Directory.View
View more
.png?w=1640&q=75)
