EML Group
Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportLegalPeople and culturePosted 3 months ago
About the job
The Dispute Resolution Officer position at EML is an exciting opportunity to make a positive impact on individuals' lives every day. This full-time, 12-month contract job is based in Melbourne, with the flexibility to work from home up to three days a week. EML fosters a supportive and inclusive culture, ensuring that every team member feels valued and empowered to grow in their career.
You'll be responsible for
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Attending conciliation conferences
Attend conciliation conferences on behalf of EML and actively participate to facilitate timely resolution of disputes.💬
Engaging with stakeholders
Engage with employee/employer representatives before and after conciliation conferences about the conference process and proposed dispute resolution outcomes.📋
Liaising with the Dispute Resolution Team
Liaise with the Dispute Resolution Team Assistant to obtain relevant claim information, arrange independent medical examinations, and obtain worker medical records as required.What we're looking for
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Workers compensation claims management experience
Extensive experience in managing workers compensation claims.View fit
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Stakeholder engagement and negotiation skills
Demonstrated ability to engage and negotiate with various stakeholders.View fit
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Knowledge of relevant legislation
Strong understanding of the Accident Compensation Act 1985 and related laws.View fit
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