Dispute Resolution Officer
About the job
Join the Collections team at Nissan Financial Services, where you will embark on an exciting journey of managing disputes and driving resolutions. Your impact will be felt as you work closely with customers and stakeholders to ensure compliance and continuous improvement. The team thrives on collaboration and values a supportive environment that empowers everyone to reach their full potential.
You'll be responsible for
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Managing disputes end-to-end
You will play a key role in managing disputes from initial assessment through to final outcome, particularly those escalated beyond internal resolution.📝
Preparing documentation
Prepare detailed documentation including decision letters, settlement terms and regulatory responses.🤝
Engaging with stakeholders
Engage with internal and external stakeholders including customers and regulators to ensure smooth resolution processes.Key criteria
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Proven experience in dispute resolution
Demonstrated experience resolving disputes in financial services.View
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Familiarity with RG271 requirements
Understanding of Internal Dispute Resolution regulations.View
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Knowledge of financial products
Strong grasp of lending, insurance, or financial offerings.View
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