Australian Financial Complaints Authority1 follower102 jobs

Dispute Resolution Specialist - Banking and Finance

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Dispute Resolution Specialist, you will play a vital role in resolving complaints for individuals and small businesses. Your work will directly impact the lives of many by ensuring that their voices are heard and their issues are addressed fairly. The team thrives on collaboration and support, creating an environment where everyone can contribute to a culture of fairness and efficiency.

You'll be responsible for

🔍

Reviewing complaints

Review complaints from consumers and small businesses that have not been resolved directly with the financial firm.
📊

Gathering information

Work with consumers and financial firms to gather information and understand the core issues.
🕵️‍♂️

Investigating complaints

Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

Key criteria

📄

Complaint handling experience

Demonstrated experience in handling consumer complaints effectively.

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💼

Financial services background

Proven experience in banking, finance, or legal services.

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📝

Plain English communication skills

Strong ability to draft clear, concise written communications.

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Meet the team

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5 criteria for this job
Complaint handling experience
Demonstrated experience in handling consumer complaints effectively.

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Financial services background
Proven experience in banking, finance, or legal services.

View

Plain English communication skills
Strong ability to draft clear, concise written communications.

View

Investigative skills
Experience identifying key issues and information in complaints.

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Alternative dispute resolution knowledge
Understanding of negotiation and resolution processes.

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