Moonee Valley City Council9 jobs

Djerring Flemington Hub Officer

JuniorMid levelPart-timeOffice25 Mt Alexander Rd, Flemington VIC 3031, AustraliaAdministrationCustomer servicePosted 6 days ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Djerring Flemington Hub Officer job is all about being the welcoming face of a vibrant community space in Moonee Valley. This position plays a crucial role in providing a professional and responsive experience for community members and visitors while supporting the Hub's daily operations. The team values collaboration and a hands-on approach, making it an exciting opportunity for those passionate about community engagement.

You'll be responsible for

📞

Delivering customer service

Providing high-quality customer service via phone, online, and face-to-face, including reception and concierge support.
📝

Administering facility hire processes

Managing bookings, invoicing, and customer liaison to ensure smooth operations.
🏢

Supporting day-to-day operations

Opening and closing the Hub, and ensuring operations align with policies and procedures.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service roles, ideally in community settings.

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🗂️

Administrative skills

Proven ability to manage administrative processes like invoicing and record keeping.

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💻

Computer proficiency

Experience with Microsoft Office and booking or financial systems.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles, ideally in community settings.

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Administrative skills
Proven ability to manage administrative processes like invoicing and record keeping.

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Computer proficiency
Experience with Microsoft Office and booking or financial systems.

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Cultural awareness
High level of sensitivity when engaging with diverse communities.

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Operational support experience
Experience supporting day-to-day operations in a facility setting.

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