Employer Support Specialist
About the job
The Employer Support Specialist (Key Account Coordinator) at MUFG Retirement Solutions plays a vital role in building strong relationships with a portfolio of Platinum, Executive, and strategic employers. This job is all about collaboration, problem-solving, and making a real impact on employer experience and fund growth. The team thrives in a diverse and inclusive environment, celebrating successes and supporting each other in their journey.
You'll be responsible for
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Managing employer accounts
Manage and proactively monitor employer accounts, ensuring accurate information and resolving outstanding requirements.🌟
Delivering customer service
Deliver exceptional customer service across all channels, including presentations and site visits to support payroll and clearing house education.🗂️
Providing administration support
Provide superior administration support to employers, payroll providers, and members.Key criteria
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Customer service experience
Demonstrated experience in a customer service role with strong communication skills.View
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Strong communication skills
Exceptional written and verbal communication with a professional phone manner.View
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Problem-solving ability
Proven ability to resolve disputes and deliver results in high-pressure environments.View
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