About the job
The End User Support Specialist position at Boeing Australia is an exciting opportunity to provide essential IT support to internal stakeholders at the Adelaide RAAF Base. This job plays a crucial role in ensuring smooth operations by addressing desktop and application issues, troubleshooting delivery systems, and managing IT requests. The team values collaboration and a proactive approach, fostering an environment where everyone can thrive and grow.
You'll be responsible for
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Providing technical support
Delivering hardware, software, and end-user technical support via phone, chat, and self-service.📋
Managing IT requests
Taking ownership of IT request tickets through their entire lifecycle while updating relevant teams.🔧
Troubleshooting solutions
Troubleshooting solutions while providing an exceptional customer experience.Key criteria
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NV1 Australian Defence security clearance
Essential for access to classified facilities.View
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2+ years in PC support
Experience supporting Windows 10 and networked PCs.View
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Technical troubleshooting skills
Proven ability to resolve hardware and software issues.View
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