About the job
The End User Support Specialist at Boeing Australia is a vital position that supports various internal stakeholders with a full range of IT service support. This job is all about problem-solving and delivering exceptional customer service while managing IT requests and troubleshooting issues. The team thrives on collaboration and is committed to fostering a welcoming and inclusive environment for everyone.
You'll be responsible for
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Providing technical support
Delivering hardware, software, and end-user technical support via phone, chat, and self-service.📋
Managing IT request tickets
Taking ownership of IT request tickets through their entire lifecycle while updating relevant teams.🔍
Troubleshooting solutions
Troubleshooting solutions while providing an exceptional customer experience.Key criteria
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NV1 Australian Defence security clearance
Essential for accessing classified facilities.View
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2+ years of PC support experience
Experience supporting networked PCs with Windows 10.View
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Strong problem-solving skills
Ability to analyze and resolve technical issues effectively.View
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