Accor Hotels6 followers194 jobs

Front Office Duty Manager

Mid levelFull-timeOfficeMelbourne VIC, AustraliaAdministrationPosted 4 weeks agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about being a Front Office Duty Manager at Pullman & Mercure Melbourne Albert Park, where you will lead a passionate team dedicated to providing exceptional guest experiences. Your impact will be felt through your proactive approach to guest engagement and team development. The hotel values collaboration and growth, creating an environment where everyone can thrive together.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👥

Leading front office professionals

Supervising, supporting, and training front office team members to ensure an exceptional guest experience.
💰

Managing financial and administrative tasks

Handling cash, reconciliations, and shift reports to ensure accurate daily revenue accounting.
🤝

Collaborating with other departments

Working with various departments to ensure seamless daily operations and a smooth guest experience.

Key criteria

👥

Front office management experience

1-2 years in a supervisory or duty manager role

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🗣️

Strong communication skills

Ability to engage effectively with guests and team members

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⏰

Excellent time management

Proven ability to prioritize tasks in a fast-paced environment

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A meaningful career starts with a match

View your fit

5 criteria for this job
Front office management experience
1-2 years in a supervisory or duty manager role

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Strong communication skills
Ability to engage effectively with guests and team members

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Excellent time management
Proven ability to prioritize tasks in a fast-paced environment

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Problem-solving skills
Efficiently resolves challenges while maintaining service quality

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PMS experience
Familiarity with Opera Cloud or similar property management systems

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