Accor Hotels11 followers389 jobs

Front Office Manager - Ibis Styles Hobart

Mid levelFull-timeOfficeHobart TAS 7000, AustraliaPosted 4 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is about leading the Front Office at Tasmania’s largest hotel, where hospitality is truly a work of heart. The impact of this role is significant, as it shapes the experience of thousands of guests each year while fostering a positive team culture. Collaboration with an experienced leadership team and the global Accor network empowers you to bring your unique leadership style to the forefront.

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You'll be responsible for

👥

Leading the Front Office team

Leading, coaching and developing the Front Office team, creating a positive, accountable and high-performing culture.
🔑

Overseeing Front Office operations

Overseeing all Front Office operations, ensuring smooth arrivals, departures and guest interactions.
🌟

Managing guest satisfaction

Driving guest satisfaction, loyalty enrolments, upselling and other key departmental performance measures.

Key criteria

🏨

Front office management experience

5+ years in Front Office operations within a hotel.

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📊

Budgeting and forecasting skills

Proven experience managing budgets and forecasting revenue.

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👥

Team leadership experience

Demonstrated ability to lead and develop a diverse team.

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A meaningful career starts with a match

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5 criteria for this job
Front office management experience
5+ years in Front Office operations within a hotel.

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Budgeting and forecasting skills
Proven experience managing budgets and forecasting revenue.

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Team leadership experience
Demonstrated ability to lead and develop a diverse team.

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Opera PMS knowledge
Strong knowledge of Opera PMS and Front Office procedures.

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Effective communication skills
Proven ability to manage guest concerns professionally.

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