About the job
The Front Office Receptionist at RACV Royal Pines Resort is a vital part of the guest experience, welcoming visitors and ensuring their stay is memorable. This position offers a fantastic opportunity to be part of a supportive team dedicated to providing exceptional service in a beautiful resort setting. Team members thrive in a dynamic environment, working together to create unforgettable experiences for guests.
You'll be responsible for
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Welcoming guests
Providing warm and professional service to guests upon arrival, setting a positive tone for their stay.📅
Managing reservations
Assisting guests with check-ins and check-outs, confirming reservations, and processing payments.🔗
Coordinating with teams
Collaborating with housekeeping, kitchen, and food & beverage teams to communicate guest needs and special requests.Key criteria
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Front office experience in hospitality
Demonstrated experience in front office or customer service roles in hotels.View
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Excellent communication skills
Proficient in professional phone and interpersonal communication.View
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Proficient in administration software
Experience with MS Office and familiarity with PMS Opera.View
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