Australian Taxation Office19 followers78 jobs

Frontline Operations Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment)

JuniorFull-timeOfficeMelbourne VIC, AustraliaAdministrationPeople and cultureCustomer servicePosted 23 hours ago
View your fit0 of 9 criteria met

About the job

This job is all about joining a passionate team dedicated to delivering exceptional service in Frontline Operations. By engaging with clients and providing tailored solutions, you will play a crucial role in helping them navigate their taxation and superannuation obligations. The team thrives on collaboration, sharing knowledge, and continuously improving to create a positive impact in the community.

You'll be responsible for

📞

Assisting clients

Providing support to clients through various channels including phone, web chat, and email to help them meet their obligations.
🤗

Building relationships

Establishing and maintaining positive client relationships while making informed decisions to resolve enquiries.
📚

Maintaining records

Accurately recording client information and applying relevant policies and procedures to maintain the integrity of ATO records.

Skills you'll need

🤝

Client engagement

Ability to engage with clients through various channels, providing tailored advice and support for their taxation and superannuation obligations.
🧩

Problem-solving

Strong analytical skills to resolve complex client issues and provide effective solutions.
💬

Communication

Excellent verbal and written communication skills to facilitate meaningful conversations and maintain client relationships.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Client engagement experience
Demonstrated experience assisting clients through various communication channels.

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Analytical problem-solving skills
Proven ability to analyze and resolve complex client inquiries.

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Compliance knowledge
Understanding of taxation and superannuation compliance requirements.

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Relationship-building skills
Experience maintaining positive client relationships and delivering exceptional service.

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Record-keeping accuracy
Proven track record of maintaining accurate client records and information.

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