Australian Taxation Office19 followers78 jobs

Frontline Operations Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment)

JuniorFull-timeOfficeBurnie TAS 7320, AustraliaAdministrationPeople and cultureCustomer servicePosted 23 hours ago
View your fit0 of 9 criteria met

About the job

This job is all about engaging with clients and helping them navigate their taxation and superannuation obligations. By providing tailored solutions and maintaining strong relationships, you will play a crucial role in shaping client behaviour and encouraging compliance. The team thrives on collaboration, sharing knowledge, and continuously improving service delivery.

You'll be responsible for

📞

Assisting clients

Providing guidance through various channels to help clients meet their taxation and superannuation obligations.
❤️

Building relationships

Maintaining positive client relationships while making informed decisions to resolve enquiries.
📝

Recording information

Accurately recording client information to maintain the integrity of ATO records.

Skills you'll need

🤝

Client engagement

Ability to engage with clients through various channels and provide tailored advice to meet their needs.
🧩

Problem-solving

Strong analytical skills to resolve complex issues and provide effective solutions.
📜

Compliance knowledge

Understanding of taxation and superannuation obligations and relevant legislation.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Client engagement experience
Demonstrated experience assisting clients through various communication channels.

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Analytical problem-solving skills
Proven ability to analyze and resolve complex client inquiries.

View

Knowledge of taxation and superannuation
Understanding of relevant legislation and compliance requirements.

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Relationship-building skills
Experience maintaining positive client relationships and fostering trust.

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Record-keeping accuracy
Proven track record of maintaining accurate client records.

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