Australian Taxation Office19 followers78 jobs

Frontline Operations Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment)

JuniorFull-timeOfficeTownsville City QLD 4810, AustraliaAdministrationPeople and cultureCustomer servicePosted 23 hours ago
View your fit0 of 9 criteria met

About the job

This job is all about joining a passionate team dedicated to providing exceptional service in Frontline Operations. You'll play a vital role in helping clients navigate their taxation and superannuation obligations while building strong relationships. Collaboration and continuous improvement are at the heart of how the team works, ensuring everyone contributes to delivering tailored solutions.

You'll be responsible for

📞

Assisting clients

Providing support through various channels to help clients meet their taxation and superannuation obligations.
🤗

Building relationships

Maintaining positive client relationships while making informed decisions to resolve enquiries.
📝

Recording information

Accurately recording client information to maintain the integrity of ATO records.

Skills you'll need

🤝

Client engagement

Ability to engage with clients through various channels to provide tailored advice and support.
🧩

Problem-solving

Strong analytical skills to resolve complex issues and provide effective solutions.
💬

Communication

Excellent verbal and written communication skills to maintain positive client relationships.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Client engagement experience
Demonstrated experience assisting clients through various communication channels.

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Analytical problem-solving skills
Proven ability to analyze client requests and provide tailored solutions.

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Knowledge of taxation and superannuation
Understanding of relevant legislation and compliance requirements.

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Relationship-building skills
Experience maintaining positive client relationships and fostering trust.

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Record-keeping accuracy
Proven track record of maintaining accurate client records and documentation.

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