Australian Taxation Office19 followers78 jobs

Frontline Operations Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment)

JuniorFull-timeOfficeAlbury NSW 2640, AustraliaPeople and cultureOperations consultingCustomer servicePosted 23 hours ago
View your fit0 of 9 criteria met

About the job

This job is about joining the Frontline Operations group, where passionate and client-focused individuals can make a real difference. By engaging with clients and providing tailored solutions, you will help them navigate their taxation and superannuation obligations. The team values collaboration and continuous improvement, creating a supportive environment where everyone can thrive.

You'll be responsible for

📞

Assisting clients

Helping clients through various channels including phone, web chat, email, and online portals to meet their taxation and superannuation obligations.
🗂️

Maintaining records

Accurately recording client information and ensuring the integrity of ATO records.
🤝

Collaborating with team members

Working as part of a team to share knowledge and collaboratively resolve issues.

Skills you'll need

🤝

Client relationship management

Building and maintaining positive client relationships while making informed decisions to resolve enquiries.
🧩

Problem-solving

Emphasising problem-solving and analytical tasks related to client requests.
📜

Compliance knowledge

Understanding and applying relevant legislation, policy, and procedures to ensure compliance with ATO obligations.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Client engagement experience
Demonstrated experience assisting clients via multiple communication channels.

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Analytical problem-solving skills
Proven ability to analyze client inquiries and provide tailored solutions.

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Knowledge of taxation and superannuation
Understanding of relevant legislation and compliance requirements.

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Relationship management skills
Experience building and maintaining positive client relationships.

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Record-keeping accuracy
Proven track record of maintaining accurate client records.

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