Guest Experience Executive
About the job
The Guest Experience Executive at Swissôtel Sydney is all about creating unforgettable experiences for guests. This job is crucial in ensuring that every guest feels welcomed and valued, aligning with the hotel's five-star standards. The team thrives on collaboration and communication, working together to influence positive guest experiences throughout their journey.
You'll be responsible for
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Providing exceptional guest service
Responding to guest requests promptly and courteously during check-in, check-out, and throughout their stay.🤗
Coordinating guest experiences
Liaising with the Leadership Team to ensure a warm welcome and farewell for guests, including VIPs and long-stay guests.🎉
Managing VIP preparations
Coordinating welcome cards, apology cards, and special occasion cards for guests, ensuring they feel valued and recognized.Key criteria
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Front office experience in hospitality
3+ years in Front Office at 4-5 star hotelsView
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Guest relations expertise
Demonstrated ability to handle complex guest complaintsView
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Communication skills
Proven experience in effective guest communication and serviceView
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