Guest Experience Officer
About the job
The Guest Experience Officer position at St Ives Sports Centre offers an exciting opportunity to provide exceptional customer service and support the day-to-day operations of the facility. This role is crucial in creating a welcoming environment for patrons and ensuring that sports competitions run smoothly. The team values collaboration and is committed to making a positive impact in the community.
You'll be responsible for
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Providing excellent customer service
Delivering top-notch customer service to patrons, ensuring their needs are met and they have a great experience.⚙️
Coordinating facility operations
Assisting in directing the day-to-day operations of the facility’s programs and services, ensuring smooth functioning.🏅
Managing sporting competitions
Coordinating and managing all internal sporting competitions in conjunction with the Venue Manager and Duty Manager.Key criteria
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Customer service excellence experience
Proven background in delivering outstanding customer service.View
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First Aid certification
Current First Aid and CPR certification required.View
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Community connection skills
Ability to establish relationships with local community groups.View
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