Accor Hotels11 followers389 jobs

Guest Service Agent - Casual

JuniorFull-timeOfficeMelbourne VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Casual Guest Service Agent position at Accor is all about creating memorable experiences for guests at Batman's Hill on Collins. This job is vital in ensuring that every guest feels valued and welcomed, contributing to a positive atmosphere in the hotel. The team thrives on collaboration and creativity, making it a fantastic opportunity for anyone looking to grow their skills in a supportive environment.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🌟

Providing personalized guest experiences

Creating connections with guests and exceeding their expectations through unique interactions.
📞

Assisting with reservations

Handling booking requests and inquiries via phone or email, ensuring accurate guest details in the PMS system.
🏨

Maintaining front desk presentation

Ensuring the front desk and hotel lobby are well-presented and welcoming for guests.

Key criteria

🗣️

Communication skills

Demonstrated excellent written and verbal communication abilities.

View

🏨

Hospitality experience

Proven experience in a guest service or hospitality environment.

View

💻

Microsoft Office proficiency

Experience using Microsoft Office applications effectively.

View

View more

A meaningful career starts with a match

Apply on Accor Hotels
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Communication skills
Demonstrated excellent written and verbal communication abilities.

View

Hospitality experience
Proven experience in a guest service or hospitality environment.

View

Microsoft Office proficiency
Experience using Microsoft Office applications effectively.

View

Flexible availability
Availability to work rotating shifts, including weekends and holidays.

View

Local knowledge
Familiarity with Melbourne to assist guests with recommendations.

View

Similar jobs

View all
Minor International
Minor International
Guest Service AgentBrisbane, QLD · Part-time
The Guest Service Agent at Oaks Brisbane Aurora Suites plays a vital role in creating memorable experiences for guests. By providing exceptional customer service and a welcoming atmosphere, this job ensures that every guest feels at home from the moment they arrive. The team thrives on collaboration and innovation, fostering a culture that values personal growth and outstanding guest experiences.
Accor Hotels
Accor Hotels
Guest Service AgentPerth, WA · Part-time
As a Guest Services Agent at Mercure Perth, you'll be the friendly face and first point of contact for all guests and visitors, creating memorable experiences from the moment they arrive. This job is all about making a positive impact, ensuring every guest feels welcomed and valued. The team thrives on collaboration and embraces flexibility, working together to deliver exceptional service and hospitality.
Village Roadshow
Village Roadshow
Guest Service AgentQLD · Full-time
As a Guest Service Agent at Sea World Resort, you will be the face of our resort, creating unforgettable experiences for every guest. This job is all about making connections, providing exceptional service, and ensuring that each guest feels like a VIP. Join a team that thrives on excitement and adventure, where every day brings new opportunities to shine!
IHG Hotels & Resorts
IHG Hotels & Resorts
Guest Service AgentAustralia · Part-time
As a Guest Service Agent - Receptionist, you will play a crucial role in creating unforgettable experiences for guests at one of the world's most international luxury hotel brands. Your ability to provide seamless transactions, exceptional local insights, and anticipate every request will ensure guests feel right at home. The team thrives on collaboration and inclusivity, fostering an environment where everyone can grow and make a difference.