Minor International1 follower158 jobs

Guest Service Agent

JuniorFull-timeOfficeCrackenback NSW 2627, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent position at Oaks Lake Crackenback Resort is all about creating memorable experiences for guests. This job plays a crucial role in ensuring that every visitor feels welcomed and well taken care of from check-in to check-out. The team thrives on collaboration and is dedicated to delivering exceptional service in a supportive and dynamic environment.

Meet the team

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You'll be responsible for

👋

Welcoming guests

Providing a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
📞

Maintaining communication

Maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
🗓️

Processing reservations

Overseeing the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.

Key criteria

🌟

Customer service experience

Demonstrated background in high-quality service within hospitality.

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🗣️

Effective communication skills

Ability to articulate information clearly across various mediums.

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👍

Positive guest experience focus

Proven track record of creating attentive and memorable guest interactions.

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4 criteria for this job
Customer service experience
Demonstrated background in high-quality service within hospitality.

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Effective communication skills
Ability to articulate information clearly across various mediums.

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Positive guest experience focus
Proven track record of creating attentive and memorable guest interactions.

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Flexible work schedule
Experience working weekends and varying shifts to meet operational needs.

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