Minor International1 follower158 jobs

Guest Service Agent

JuniorPart-timeOfficeGold Coast, QLD, AustraliaPosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent position at Oaks Gold Coast Hotel is all about creating memorable experiences for guests. This job plays a vital role in ensuring that every guest feels welcomed and valued from the moment they arrive. The team thrives on collaboration and a shared commitment to delivering exceptional service, making it a fantastic opportunity for anyone passionate about hospitality.

Meet the team

About the company

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You'll be responsible for

👋

Welcoming guests

Providing a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
📞

Maintaining communication

Maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
🗓️

Processing reservations

Overseeing the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.

Key criteria

🌟

Customer service experience

Demonstrated background in high-quality service in hospitality.

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🗣️

Effective communication skills

Proven ability to articulate information clearly across mediums.

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💼

Professional presentation

Maintains polished appearance reflecting company standards.

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A meaningful career starts with a match

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4 criteria for this job
Customer service experience
Demonstrated background in high-quality service in hospitality.

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Effective communication skills
Proven ability to articulate information clearly across mediums.

View

Professional presentation
Maintains polished appearance reflecting company standards.

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Flexible work schedule
Experience working varied shifts, including weekends and holidays.

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