Minor International1 follower158 jobs

Guest Service Agent

JuniorFull-timeOfficeCrackenback NSW 2627, AustraliaPosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent at Oaks Lake Crackenback Resort is all about creating memorable experiences for guests. This job is crucial in ensuring that every visitor feels welcomed and well taken care of from check-in to check-out. The team thrives on collaboration and a shared commitment to delivering exceptional service, making it a fantastic opportunity for anyone passionate about hospitality.

Meet the team

About the company

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You'll be responsible for

📞

Responding to guest inquiries

Responding to reservation and guest inquiries via phone and email, providing timely, professional, and customer-focused service while addressing booking-related questions and requests.
📅

Managing reservations

Managing room inventory and availability, processing reservations and booking amendments, and maintaining accurate reservation records to ensure optimal occupancy and efficient scheduling.
🏨

Supporting front office operations

Supporting front office operations by providing administrative assistance and maintaining accurate reservation information to facilitate seamless guest arrivals and check-in processes.

Key criteria

🌟

Customer service experience

Demonstrated background in high-quality service in hospitality.

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📞

Communication skills

Proven ability to articulate information clearly across mediums.

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🗓️

Reservation management

Experience managing bookings and maintaining accurate records.

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5 criteria for this job
Customer service experience
Demonstrated background in high-quality service in hospitality.

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Communication skills
Proven ability to articulate information clearly across mediums.

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Reservation management
Experience managing bookings and maintaining accurate records.

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Professional presentation
Maintains polished appearance reflecting company standards.

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Flexible work schedule
Fully committed to varying shifts, including weekends and holidays.

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