IHG Hotels & Resorts4 followers109 jobs

Guest Service Agent

JuniorFull-timeOfficeCanberra ACT, AustraliaPosted 1 week agoVerified 2 days ago
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About the job

As a Guest Service Agent at Crowne Plaza Canberra, you will be a vital part of creating unforgettable experiences for guests. Your role involves everything from check-in and check-out to upselling and problem resolution. The team thrives on collaboration and a shared commitment to delivering exceptional service.

You'll be responsible for

🙌

Helping guests

Providing assistance to guests with their requests, ensuring a memorable experience.
📞

Communicating with the team

Regularly interacting with team members and other departments to maintain good relations.
🗝️

Processing check-ins and check-outs

Handling guest arrivals and departures efficiently, including managing accounts.

Key criteria

🌟

Guest relations experience

Proven experience in delivering exceptional guest service.

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🛎️

Hotel property management knowledge

Experience with systems like Opera for efficient operations.

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🕒

Time management skills

Demonstrated ability to manage multiple tasks effectively.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Guest relations experience
Proven experience in delivering exceptional guest service.

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Hotel property management knowledge
Experience with systems like Opera for efficient operations.

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Time management skills
Demonstrated ability to manage multiple tasks effectively.

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Team collaboration experience
Experience working across departments to enhance guest experience.

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Attention to detail
Proven ability to create memorable guest service moments.

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