About the job
The Guest Service professional at JLL is the welcoming face of our Services Australia client sites, delivering exceptional customer service that sets the tone for every visitor and employee interaction. This job is vital in creating a positive and efficient workplace environment, as it combines traditional reception duties with sophisticated concierge services. JLL values a warm, optimistic, and inclusive approach, and the team thrives on collaboration and innovation to shape a brighter way forward.
You'll be responsible for
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Providing welcoming reception and concierge services
Greeting visitors, offering directions, and managing the Lost & Found service across all Services Australia buildings.📞
Answering and transferring calls
Connecting agency staff and clients with appropriate departments, placing international calls, and managing 'Meet Me Numbers' for employee meetings.📅
Coordinating meeting room bookings
Managing facilities usage including BBQ areas, auditoriums, conference rooms, carers' rooms, and visitor car parks using the agency's online booking system.Key criteria
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Customer service experience
1-2 years in customer service roles with strong client interaction.View
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Multi-line phone system proficiency
Experience operating multiple line phone systems for effective communication.View
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Organisational skills
Proven ability to manage competing priorities in fast-paced environments.View
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