Guest Services - Switchboard Operator | Part Time
About the job
As a Switchboard Operator at Hotel Chadstone Melbourne MGallery, you'll be at the heart of our guest experience, creating genuine connections while managing multiple requests with grace. This job is all about delivering the seamless luxury experience our guests expect, and your ability to stay organized will be key. Join a supportive team that values community and offers endless opportunities for growth and development.
You'll be responsible for
📞
Answering incoming calls
Professionally and politely manage all incoming calls via the switchboard, ensuring a warm welcome for guests.🌟
Providing exceptional service
Anticipate guest needs and respond to requests promptly and courteously, creating memorable experiences.🔗
Communicating with departments
Effectively liaise with other departments to assist guests with room changes, dining bookings, and more.Key criteria
📞
Switchboard operation experience
Proven experience managing switchboard operations in a hospitality setting.View
💬
Exceptional communication skills
Demonstrated ability to communicate effectively with guests and team members.View
🖥️
High computer literacy
Experience using various computer systems for guest management and communication.View
View more
