SeniorFull-timeHybridSydney NSW, AustraliaCustomer successProduct managementAccount managementPosted 1 month ago
Work from our Sydney office at least 2 days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!Meet Stella and the team
About the job
As an Implementation Manager at HiBob, you will embark on an exciting journey leading multiple customer implementations from start to finish. Your role is crucial in ensuring that customers achieve their objectives while leveraging Bobās innovative platform. Collaborating closely with a dynamic team, you will create impactful work experiences for clients, making every project a success.
You'll be responsible for
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Managing implementation projects
Independently managing multiple concurrent implementation projects for customers across SMB, Mid-Market to Sub-Enterprise segmentsš¤
Owning customer relationships
Owning the customer relationship from point of sale through go-live, acting as the primary trusted advisor throughout the implementation journeyš
Leading discovery sessions
Leading discovery across various Bob modules, capturing customer requirements, implementation objectives, and providing best-practice guidance on how to configure the platform to align with customer needs and ensure a smooth, successful deployment of the Bob platformKey criteria
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5+ years of professional experience
Experience managing customer-facing or HR projects is essential.View
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SaaS implementation experience
Proven background in implementing HR SaaS solutions for mid-market customers.View
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Strong troubleshooting skills
Ability to identify and solve problems effectively during implementations.View
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