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Incident Management Engineer, AWS Incident Detection and Response

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Incident Management Engineer job at Amazon Web Services is an exciting opportunity to lead incident response and account ownership for critical customers. This role is pivotal in ensuring effective communication and management during high-impact incidents, contributing to a world-class customer experience. The team thrives on collaboration and continuous improvement, working together to enhance operational excellence and support customers globally.

Meet the team

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You'll be responsible for

⚙️

Driving incident resolution

Driving the resolution of large-scale customer impacting incidents as part of a team rotation, ensuring timely and effective responses.
📞

Managing escalations

Driving critical, complex customer escalations in collaboration with Engineering Teams to resolve technical challenges.
📊

Leading incident management

Providing critical incident response and management for customers' workloads, including leading calls with internal and external participants.

Key criteria

🔍

Major incident management experience

3+ years managing major incidents in mission-critical environments.

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📊

Proven analytical skills

Demonstrated ability to analyze complex data for decision-making.

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☁️

AWS certification

Industry-specific AWS Associate level certification required.

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5 criteria for this job
Major incident management experience
3+ years managing major incidents in mission-critical environments.

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Proven analytical skills
Demonstrated ability to analyze complex data for decision-making.

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AWS certification
Industry-specific AWS Associate level certification required.

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ITIL knowledge
Understanding of ITIL/Lean processes for operational excellence.

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Collaboration skills
Experience driving collaborative projects from conception to delivery.

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