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Incident Management Engineer (Portuguese/English bilingual), Incident Detection and Response

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The job is about being an Incident Management Engineer at Amazon Web Services, where you will play a crucial role in incident response and account ownership for critical customers. Your work will directly impact the customer experience by ensuring swift resolution of incidents and proactive engagement. The team thrives on collaboration, continuous learning, and a commitment to operational excellence.

You'll be responsible for

⚡

Driving incident resolution

Leading the resolution of large-scale customer impacting incidents as part of a team rotation.
🔧

Managing critical escalations

Collaborating with Engineering Teams to address complex customer escalations.
📞

Providing incident response

Leading calls and managing communications during critical incidents for customer workloads.

Key criteria

🛠️

Major incident management experience

3+ years managing major incidents in mission-critical environments.

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📊

Support engineering background

5+ years in support engineering or similar IT roles.

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📜

ITIL knowledge

Understanding of ITIL/Lean processes for effective incident management.

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5 criteria for this job
Major incident management experience
3+ years managing major incidents in mission-critical environments.

View

Support engineering background
5+ years in support engineering or similar IT roles.

View

ITIL knowledge
Understanding of ITIL/Lean processes for effective incident management.

View

Professional communication skills
Proven ability to present complex information to executive audiences.

View

Critical thinking skills
Demonstrated ability to solve complex problems logically and effectively.

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